Launching a restaurant in a new market: A local PR & communications guide

Launching a restaurant in a new market: A local PR & communications guide

Launching a restaurant in a new market: A local PR & communications guide

For any restaurateur, breaking into a new market is thrilling – whether it’s your very first venue or the latest addition to your restaurant empire, there’s a world of possibility with a whole new audience of potential customers at your doorstep, hungry for their next best meal.

But it takes more than flipping the sign to open to bring those eager diners through the door. And if those first few weeks don’t start strong, recovery can be near impossible.

On our Taste team, working with chefs and restaurants to make a memorable debut in a new region is (quite literally) our bread & butter, and across Scotland.

A strong, localised communication strategy ensures that your brand resonates with the local community. Even for brands with a massive global PR engine, partnering with a local agency can make all the difference, offering expertise, established media relationships, and a deep understanding of regional dining trends.

BOOTS ON THE GROUND

Chances are, you’ve done your research before making the move to enter a new market. You know who your main competitors will be and have scoped the best part of town to set up shop to reach your target audience.

What you may not know is which local influencer who has the most sway over the foodies in town – or what must have menu item will make or break a booking.

Work with your agency to craft a narrative that will resonate with locals, incorporating culturally relevant elements while highlighting your restaurant’s unique identity.

Putting the aye in Popeyes

When we were asked to support the famous fried chicken brand as it ventured north of the border, we knew the nuances of the Scottish market would mean making some changes. We convinced the brand to change their drinks menu – a never before done act for the brand – to make sure the all-important Irn Bru was available to customers that may otherwise never return. Even the famous Popeyes branding got an adjustment following our advice, toning down the brand’s distinct orange to reflect cultural sensitivities in Glasgow. With an opening tailored towards locals, we saw the longest queues of any opening (18 hours!) and the best opening sales weekend to date throughout the UK. 

REACHING THE RIGHT CROWD

The right people talking about your restaurant from day one can make all the difference. A strong launch strategy ensures key voices in the community – from respected food journalists to social tastemakers – are engaged and excited before you even open the doors.

A local connection will have those deep-rooted relationships with top journalists, taste makers and critics, helping you land impactful coverage that speaks to the right audience .They will also identify and collaborate with influencers who genuinely align with your brand, ensuring their recommendations feel organic and authentic. A well-curated guest list for pre-launch events, from exclusive tastings to intimate chef’s table experiences, can build serious buzz before your official opening. 

Rio sambas into Edinburgh 

When Rio Brazilian steakhouse arrived in Edinburgh, we knew the launch needed to be just as bold and vibrant as the brand itself. We built a guest list that extended beyond traditional press and food influencers, ensuring a diverse mix of industry insiders, cultural influencers, and key local personalities. Who better to promote a continuous-service steak restaurant than perhaps the hungriest people in town – the Scottish national rugby team. To further localize the experience, we collaborated with Edinburgh local distillery Lind & Lime to create exclusive cocktails for launch night. The result? A packed opening night, extensive media coverage, and an instant buzz that carried over well beyond the first few weeks.

CRAFTING A STORY THAT RESONATES

Press coverage isn’t just about getting mentions –shaping a compelling narrative that captures the essence of your restaurant and connects with local diners will take you much further than those initial clicks.

A local agency can help you craft a press release that truly speaks to the community, incorporating themes that resonate with regional audiences. Whether it’s highlighting sustainable sourcing, championing favourite local suppliers, or tapping into cultural dining trends, your messaging should be tailored to stand out in a crowded food scene.

Beyond traditional media outreach, your PR team can help build a strategic communications calendar, aligning your story with key local moments – from food festivals and seasonal trends to citywide celebrations and events that bring diners through the doors year-round.

Dulse 2.0

Working with Dean Banks Group, we aimed to revitalise a Leith venue that has held multiple identities in recent years. With local Leithers on the team, we knew the focus had to be on community – ensuring all comms positioned this new restaurant as a space for people to gather without pretention. Emphasizing the unique use of hyper-local Scottish ingredients and gaining the loyalty of neighbourhood influencers and publications helped us craft the story of a venue that’s a perfect fit for its community 

KEEPING THE WHEELS TURNING

Opening night might be over, but the real work begins in the weeks and months that follow. Keeping your restaurant top of mind requires consistent engagement with media, influencers, and of course your new customer base.

A strong local PR strategy ensures that the relationships built during launch continue to work in your favour. Regular check-ins with journalists and influencers, well-timed follow-ups, and creative collaborations – from special menu previews to seasonal events – help keep your restaurant in the conversation.

With guidance from Taste, you can confidently launch your restaurant in a new market, making a memorable impact and fostering a loyal customer base from day one. Hungry for more? Drop us a line and we can discuss how this strategy can work for you.

More than a message, why communicating your value is more important than ever 

More than a message, why communicating your value is more important than ever 

More than a message, why communicating your value is more important than ever 

Every March we celebrate B Corp Month to recognise the people and the businesses redefining how we deliver impact out in the world. This year, I had the privilege of partnering with my fellow B Local Scotland Co-chairs, Muckle Media’s fabulous leader Nathalie Agnew and the inspiring Mehalah Beckett. Together, we hosted Scotland’s largest ever gathering of B Corps since the movement began in 2007.

Last Tuesday, B Corp and Beyond: Scotland’s purpose led business fest connected over 200 purpose-driven  leaders across three events in a single day. With only two months to pull it all together, the response from the Scottish B Corp community exceeded all expectations. It was a powerful reminder that connecting people with shared values and staying committed to better business is more critical now than ever.

The evolving business landscape
The environment in which businesses operate is changing rapidly. Intense geopolitical conflicts, DEI rollbacks, rising operational costs, shifting timelines for environmental and social impact reduction present huge challenges. With so many obstacles, it’s natural to ask: Is it still worth it? Are the odds stacked against us? Can we still create a positive impact in the face of such adversity?

My answer is a resounding yes. We can.

Frameworks and certification processes like B Corp are essential for helping us stay the course toward a future where every business is a force for good.

More than just a logo
B Corp certification is often viewed as a badge of honour – recognition of a company’s commitment to balancing people, place, planet and profit. But for us, it’s much more. It’s a vital operational framework that guides our continuous improvement for the benefit of our people and our community. From the clients we choose to work with to our four-day working week, and the suppliers we choose to work with, B Corp values are embedded in our culture and DNA.

B Corps are leading the charge
Leaving the world a better place than we found it isn’t just the right thing to do, it’s good for business. B Lab UK, the certifying body for B Corps, recently revealed that B Corps outperform non-certified businesses in key areas including revenue growth, talent acquisition and social/environmental impact. Purpose-led businesses see tangible commercial benefit from doing things the right way.

The importance of communicating your values
In times of global uncertainty, communicating our values and expanding our community has never been more crucial. It’s easy to feel disillusioned by global setbacks, but we can’t let that discourage us. Instead, we need to surge forward and double down on our efforts, advocating for and embodying the change we want to see.

B Corp and Beyond reminded us that any contribution, no matter how small or imperfect, matters.

It’s essential that our stakeholders, partners, and clients understand why we do what we do and how we’re striving to create a better world. By openly sharing our commitment to purpose-driven practices, we build meaningful connections with others who share our ethos and find ways to learn from and support one another.

More than just messaging
Communications isn’t just about crafting the perfect message. It’s a tool to achieve your business objectives. Whether you’re aiming to increase revenue, attract talent, enter new markets or raise funds, your communications strategy should always support your core business goals and the purpose for which your organisation was founded.

Beyond selling a product or a service, clearly communicating why your business exists helps attract loyal customers, engaged employees and committed partners. It’s about building lasting relationships that are based on shared values, not just transactions.

For us, communicating our values—through social media, our website, or direct client engagement—is how we align our purpose with our bottom line. It shows the world that we’re not just in business for profit, but to make a difference.

Maintaining momentum As we reflect during B Corp month, we’re reminded that our work doesn’t end here. Being a B Corp is an ongoing journey of accountability and improvement. We’ll continue to make decisions that align with our values, communicate our purpose clearly, and connect with like-minded businesses that are striving for the same balance of profit, people, and planet.

For me, our event served as an important reminder of the role that individuals can play in improving our impact. My personal commitment is to connect as many impact leaders and organisations as possible, share ideas and stories that demonstrate the power of purpose, and do everything I can to capitalise on the momentum we have built.

Let’s keep pushing the boundaries of what it means to be a business that makes a difference.

Supporting women-led business through our purpose driven ethos 

Supporting women-led business through our purpose driven ethos 

Supporting women-led business through our purpose driven ethos 

“If you don’t know where you are going, any road will get you there.” Those words from a passage in Alice In Wonderland by Lewis Carroll are an apt way of illustrating the importance of knowing what you want to achieve both in life and work.

They can also be applied to those leading the charge for businesses. Purpose led leadership. Words that are used often and can sometimes sound nebulous, but if you’ve ever witnessed a leader who understands and lives their vision, and passes that enthusiasm and ethos to their employees, the impact is incredible.

Currently 19.1% of active UK companies are women led (almost one million businesses in the UK, according to Prowess UK), and women occupy over 43% of roles on company boards, according to a report released by FTSE Women Leaders Review and the UK Government.

Women-owned businesses have a positive spillover that goes beyond the financial and have a profound social and cultural impact. Women-led firms achieve significantly higher ESG scores and outperform non-women-led firms in terms of the likelihood of offering training opportunities to their workforce.

Purpose led and impactful leadership should be celebrated, as many choose to spotlight on International Women’s Day, which is marked in various ways by many people. Most recognise and use it is an opportunity to uplift and celebrate women and their achievements. Others feel that the meaning of the day has been lost, and this level of awareness should be being fought for each day, not on just one.

However you choose to mark International Women’s Day, it’s clear to see that while there is still a long way to go in gender equality, progress has been and is being made. Recent research from the House of Commons Library show that in the UK, the aggregate contribution of improvements in women participation to the UK’s GDP from 2011 to 2023 is at £74.4bn.

Women now also make up one-third of high-growth-oriented entrepreneurs, according to research from the GEM’s 2023/2024 Women’s Entrepreneurship Report.

At Muckle Media, led by our very own Nathalie Agnew, winner of Director of the Year at the 2025 Edinburgh Chamber of Commerce Awards, we are lucky to work with a wide range of clients that share similar values to ours: Be kind, get results, and leave the world in a better place. These include women leaders that are driving their companies forward with purpose, at the forefront of their respective fields.

From pioneers in the animal health sector such as entrepreneur Dr Eve Hanks, who is on a global mission alongside her gender balanced team of experts, to improve health outcomes for animals through earlier disease diagnosis using revolutionary biomarker technology and artificial intelligence, to Carol McLaren, CEO of RSABI who leads the charity with passion and dedication, working to ensure vital support is available to farmers, crofters, and agricultural workers across Scotland when they need it most. Or how about Kirsty Talbot, director of the Orkney 2025 International Island Games, whose leadership has brought together athletes, volunteers, and the local community, to create a lasting legacy for the island that will inspire future generations. We’re also delighted to be working with Florence Rolland, a business negotiation specialist who has made it her life work to empower women to negotiate and advocate for themselves.

With the theme of ‘accelerate action’ leading 2025 International Women’s Day activity, we couldn’t write this blog without also mentioning What Matters to You. An approach supported through an investment from The Hunter Foundation and BBC Children In Need, the predominantly women led team work tirelessly to put community voice – many of who are women – at the centre of systems change.

These incredible women, and many others like them, are a living embodiment of action over rhetoric, and we love being able to support and amplify their voices, sharing their personal, and their companies’, achievements with the world.

The art of influencing

The art of influencing

The art of influencing

We caught up with influencer engagement expert, Amy Anthoney, on how brands can successfully integrate influencers into their PR and marketing strategies. With years of experience navigating the ever-evolving social and digital landscape, Amy highlights her top five tips for achieving a strategic and thoughtful approach to influencer partnerships;

1. Engagement over follower count

One of the most common pitfalls brands fall into is focusing too much on the follower count. It’s easy to assume that bigger means better, but that’s rarely the case. A creator with millions of followers might look impressive on paper, but if their audience isn’t engaged, it won’t translate to results. What really matters is engagement rate and how actively their followers interact with their content. A smaller, highly engaged audience will deliver far better outcomes than a disengaged large following.

2. Invest in your community

We’ve seen over the last year that there’s a growing trend of brands shifting focus from flashy influencer trips to investing in their own communities. More brands are swapping big-name influencer experiences for smaller, community-driven trips that showcase how they value their loyal customer base. We’ve seen fantastic results from this kind of campaign with the Refy ‘community-first’ trip to Mallorca earlier in 2024. The brand hand-selected their most engaged customers and whisked them away on an immersive experience hosted by brand founder and influencer Jess Hunt, in a bid to create long lasting positive connections amongst attendees.

The trip was a huge success, and the brand have really managed to shift from solely relying on traditional influencers to empowering their community into becoming the influencer. In doing so, they’ve built a fiercely loyal customer base that genuinely connects with the brand and have generated authentic content that people connect with, rather than just perfectly curated posts.

3. Choose the right influencers and utilise their expertise

Knowing who your influencers are, what kind of content they create, and who their audience is makes all the difference. The best partnerships come from alignment—not just in aesthetics but in values and audience demographics.

It’s also completely acceptable to ask for previous work examples, rate cards, and performance stats. Good influencers will be more than happy to share, as it helps them showcase their own expertise. Brands should see influencer collaborations as a two-way partnership. You’re not just hiring someone to promote your product, you’re leveraging their creativity and deep understanding of their audience. That means giving them the creative freedom to do what they do best, rather than handing them rigid, uninspired briefs. The best campaigns are built on trust and collaboration.

4. Know your influencers inside out
I won’t lie – my screen time is somewhat alarming, but there’s a reason for it. Keeping up with influencers goes beyond just knowing their content, it’s about knowing their lives. If they’ve just got engaged, announced a pregnancy, moved house, or are about to go on holiday, these are all key moments that brands can tap into. Being reactive to life updates allows for thoughtful collaborations, whether that’s a well-timed gift or a partnership that feels personal and authentic.

The more you understand about the people you work with, the more meaningful and effective your influencer campaigns will be. The more time you invest in keeping up with creators, the better positioned you’ll be to create impactful, relevant campaigns that actually resonate.

5. The power of long-term paternerhships
Another key piece of advice is to prioritise long-term partnerships over one-off placements. A single paid post might generate some buzz, but ongoing collaborations build trust with an audience in what is now a deeply oversaturated market.

By implementing these strategies, brands can build stronger, more authentic relationships with creators and, ultimately, see greater success in their influencer marketing campaigns.

To find out how we can support you with your brands influencer outreach, contact our Digital Team [email protected]

How flexible working can positively reimagine our 9-5

How flexible working can positively reimagine our 9-5

 How flexible working can positively reimagine our 9-5

In the same week President Trump signed an executive order forcing all federal workers to stop working remotely (or they will be fired, bar a few exemptions), Ex-Asda boss, Lord Rose claimed that “working from home is not proper work” and that in doing so we’re setting the county back 20 years when it comes to working practices,  productivity and people’s well-being. BBC’s Panorama posed the question: Should we all still be working at home?

As these well-known names hit the headlines, we hosted a very timely event in partnership with PR Mums at our Muckle Media HQ in a mission to crack some of the nuances around flexible working and discuss home working policies that many of us currently find ourselves navigating. We wanted to find out how ‘work where you like’ policies really work, if flexibility helps teams thrive and how we can rethink the traditional 9-5 to create a culture that works for all. 

At Muckle, everyone in our team is afforded the same flexible working benefits, whether you’re a mum, dad, a 20-something-fresh-out-of-university-grad, or a pup-parent. That means there’s the option of working from home or in the office as little or as often as you wish* (*as long as client commitments are fulfilled), and for over a year we’ve been implementing a four-day working week.

So, is working from home really hindering our nation’s economic progress and happiness, or should all employers face up to the fact that employers are pro-flexible working and that’s not going to change?

In a bid to dissect some of the highlights discussed at our The Agency Debate – How flexible working works for us event, here’s my seven takeaways (yes, one for each day of the week, depending when your flexible working time lands!). Thanks to our wonderful panel of industry experts who joined us and each shared their experiences of flexi-working which have helped to influence the below –  Rachel Watson, Head of Health Marketing, Scottish Government, Keira Hodge, Marketing Consultant, Denholm Associates, Nikki Slowey, Director & Co-Founder, Flexibility Works and Nathalie Agnew, Founder and MD of Muckle Media.


1. The energy of being together is still really important

Breaking up your week with set office days can offer a very welcomed change to staring at a screen in your home office set-up and can stave off that digital fatigue we can all feel from time-to-time. View those ‘office days’ as a welcome opportunity for team collaboration, idea creation and quite possibly days when you’re not going to be able to send quite as many emails or get through your to-do list as quickly, but, in exchange, you’ll benefit from genuine and worthwhile human connections and ideas that you might not have otherwise had if working in silo at home for client campaigns.

 
2. Check-ins and Teams chats offer a positive boost for culture and clients

Just like in the real 9-5 world, to thrive as a team and future proof business, client retention and pipelines, when a team is dispersed and working from home, regular online check-ins are a must. Without them, not only can those who are working entirely from home, or those spending less time in the office, feel out of the loop but they can also begin to feel disconnected from the work at hand, the people and the culture. Whether it’s via Skype, Teams, Slack or Messenger, regular team catch-ups ensure targets are being met, client expectations are being considered, and results are being driven forward and continually improved on. 


3. Boundary setting for the win

In an effort to forge your own successful flexible working pattern, it’s essential to set boundaries. When the lines between work and home space are blurred, or you’re contracted to do less hours than colleagues as part of your flexible working approach, it could make this harder, especially as fewer hours should mean a more balanced volume of work to reflect your working day. Be realistic about what’s possible and say no if you’re unable to do something. Honouring your work time and non-working time is what supports a positive flexi-working experience to ensure it’s an effective and enjoyable process for all involved.   

 

4. Organisations shouldn’t fear change

Organisations shouldn’t wait to be told what to do, whether that’s from Government or otherwise. We heard how 78% of people want to work flexibly and that flexible working and culture come before salary for many, so it really is a topic area that can’t be ignored by employers. The 9-5 model was created to optimise productivity and efficiency but it’s been claimed that flexible working creates a more productive, loyal workforce. Businesses should adopt an approach that works for them and those who work for them. Consulting staff and regular reviews on what’s working and what’s not can help businesses to find their flexi-path.

 

5. You don’t need to be present (in person) to be promoted

Whether you’re behind a desk in your company’s head office, pinging an email on your phone while running for a train as you make your way to a school pick-up, flipping open your laptop on a sunny beach, or negotiating supplier costs while taking your dog for a walk during the working day, as long as your job is being done and being done well, promotions should be recognised where deserved.

 

6. Could more job shares be transformative?

In days gone by job shares were traditionally associated with part-time working mums. We heard of examples of mums, dads and cross-gender job shares that are proving a roaring success. Having another team member who is doing your job to bounce ideas off, while benefiting from flexi-hours to fit around your personal life, could be the dream for many. As the saying goes, “two heads are better than one”! 

 

7. This is the start of an exciting generational change

One of our audience members shared his experience of working with his wife flexibly to care for their daughter. They both work from home and look after their little one as they juggle work pressures and domestic chores. His hope is that when his daughter is older, flexible working won’t be a discussion point any longer but will be engrained in our working culture. A cultural shift in how we all live, and work is a once in a generation opportunity. We have an exciting chance to permanently change the status quote. Let’s make it happen.


We’re by no means flexible working experts but always open to conversations about how Muckle’s approach to flexible working supports our values and culture. Drop us a line or give us a call.

If you’d like to chat flexi-working and PR, then we’re definitely your people! Whether it’s a one-off campaign, long-term project or you’re looking to navigate commentary and thought leadership to share your voice with media, we’d love to chat – you can email us at [email protected] or call us on 0131 228 9713.

Are you ready for 2025…? Taking corporate communications to the next level

Are you ready for 2025…? Taking corporate communications to the next level

Brands in 2024 have wrestled with shifting social media dynamics, a huge change in the political landscape and further technological and AI advancements. Some of these key trends are set to continue to shape the industry and the way we work in 2025, so here is some insight from Muckle Media’s corporate communications specialists: a glimpse into what we think the key moments and trends will be in the coming year.


Scotland’s crossroads, countdown to the 2026 Scottish Election
Although the next Scottish election isn’t until 2026, Scotland’s major political parties will start to compile manifestos from the summer of 2025. Corporate brands need to get ahead of the curve by building relationships with political and policy influencers whilst establishing clear policy positions and calls to action. Moving into 2026, companies operating in Scotland, or with vested interests here, will also need to prepare for heightened political discourse, being mindful of the potential pitfalls and reputational risks of having a strong political voice. Transparent, well-crafted communication strategies will be essential as brands navigate conversations around key election campaign issues including independence, economic policy and the cost of living, public services, energy transition and climate change and devolution. Balancing neutrality while engaging authentically will be critical. Don’t forget the golden rule, criticise the policy, not the party. 


The great X-odus, where the flock is heading next
Twitter, now X, continues to see a significant decline in user trust and activity, prompting brands to seek more stable alternatives. Concerns about content moderation, changes in user experience and political stances associated with Elon Musk’s ownership are largely to blame for this shift. Platforms like Bluesky and Mastodon are emerging as viable options, offering better moderation and a renewed sense of community. For brands and PR professionals, this change demands agility, an experiential approach and a reevaluation of how to engage audiences across multiple platforms while ensuring consistent messaging. Our recommendation is to prioritise quality over quantity, choose the platform(s) that work best for you and that your audience prefers, and do them well. 


B2B’s influencer revolution
Traditionally a more common tactic for B2C brands, influencer marketing is gaining traction in the B2B space. Businesses are increasingly recognising the value of industry thought leaders and niche content creators to drive credibility and engagement. In 2025, we’ll see more B2B brands leveraging influencers to enhance trust, share expertise and humanise communications, particularly on professional platforms like LinkedIn. 


Communications in command, why PR deserves a seat in the C-suite
The role of communications in the C-suite is more prominent than ever. Whilst many brands are feeling the pinch due to ongoing cost pressures, now is not the time to skimp on communications expertise. With crises emerging faster and brand reputation at a premium, having a dedicated communications leader as part of strategic decision-making is no longer optional. This trend reflects a growing understanding of how integrated, proactive PR can support business objectives, from managing stakeholder expectations to driving cultural alignment.  


Bridging action and ambition with realistic sustainability 
While sustainability unsurprisingly remains a top priority, in 2025 we expect to see a shift toward more pragmatic approaches and greater discussion around the barriers companies face in achieving net zero ambitions. Roadblocks such as supply chain challenges, regulatory hurdles and economic pressures necessitate transparency and open discussion about realistic solutions. Consumers and stakeholders are demanding measurable results rather than ambitious yet vague commitments. PR can play a key role in communicating with stakeholders about what they want to see from businesses and in crafting narratives that acknowledge challenges while highlighting actionable progress.


inclusion and strategic priorities 
Partisan polarisation on the topic of Equity, Diversity, and Inclusion (ED&I) initiatives has seen commitments stagnate in certain sectors, with corporates even opting to roll back on existing policies. It’s clear organisations have started to reassess their strategies, however in some cases brands are merely ditching lofty social goals in favour of policies aligned more closely with business priorities. PR teams will need to navigate this delicate terrain, balancing genuine inclusivity with shifting external pressures and growing conservative activism. Expect nuanced storytelling that emphasises sustainable, culture-embedded ED&I practices. 


Unlocking potential through AI
The rise of artificial intelligence continues to reshape PR workflows, from content creation to data analysis. However, with these benefits come significant risks, including ethical concerns and the potential for misinformation. In 2025, successful brands will be those who not only harness AI’s potential but also communicate its limitations and ensure its use aligns with ethical guidelines with effective internal governance frameworks to boot.


Summary 
2025 is shaping up to be another transformative year for corporate PR, marked by shifts in politics, platform usage and the role brands play in the wider social landscape. By being attuned to these trends and preparing for the opportunities and implications they provide, businesses can navigate this complexity with confidence and authenticity.

The future is always uncertain, but one thing is clear: effective, adaptive communication remains at the heart of every successful organisation.

Is PR on your marketing Christmas list? 

Is PR on your marketing Christmas list? 

General elections, an Olympics, Taylor Swift continuing her world domination. It’s fair to say A LOT has happened this year. In a world where AI can create deepfake videos in seconds, PR has never been so important, with media coverage still the number one trusted source for getting our news.

As we say goodbye to 2024, and look to 2025, here are five reflections on why PR should be on the top of your marketing Christmas list, and how to take it to the next level:

If you’re worried about budgets, PR can be far more cost effective than advertising

And yes it can have just as big as an impact, like when we got people queuing for a record-breaking 18.5 hours to be the first to try Popeyes in Scotland, making it the longest queue time of any Popeyes opening: https://mucklemedia.co.uk/Case-Studies/popeyes/

It has the opportunity to go worldwide

Don’t believe us? See how we got the world talking about Loch Ness: https://mucklemedia.co.uk/delivering-press-coverage-on-a-global-scale/

When done strategically, it has the opportunity to show up outside of traditional PR channels

Like when we got pet influencers talking about how they were celebrating Halloween with Bella + Duke, in our influencer-first campaign: https://www.instagram.com/p/DB1Af5Lo9NE/?hl=en&img_index=5

A picture paints a thousand words

You want to take your story to the next level? A creative photo can often say more than any press release. Like when commuters found scarves on dog statues around Edinburgh for the launch of Edinburgh Dog & Cat Home’s Winter Appeal https://www.instagram.com/p/DB8vCsPIJYa/?hl=en&img_index=1

Lockdown is in the past. Events are back

Despite an ever-increasing digital world, people want to experience things IRL. We helped Rio Steakhouse launch their very first VIP Wine Masterclass, combining the restaurant’s Brazilian Churrascso style dining with six selected wines from the world-famous Zuccardi Valle de Eco Winery: https://www.instagram.com/p/DByxfvZskZR/?img_index=1  

If you want to hear how we can help elevate your PR in 2025, get in touch.

Social media shop windows, best practice and trends

Social media shop windows, best practice and trends

We caught up with our Head of Digital, Chris MacRae to understand how he ensures our clients not only stand out online but thrive in the digital landscape, reaching the right audience with impact and precision. 

What does your role involve, Chris?

In my role as Head of Digital, I primarily oversee social media activity both for our clients and own brands (Muckle, Spey and Taste). Day-to-day this mainly includes social media strategy, content creation, Google Ads, SEO and Google Analytics.

What are some common misconceptions that clients or brands have when it comes to social media?

When it comes to social, people often misunderstand metrics such as followers – that is, how many you should have and the importance of this. What will be much more important in 2025 is building tight knit, engaged communities that believe in your product and actively engage with your content.

People see social media a bit like a shop window – shouting loudly at everyone who walks by. While it’s true that social gives you a platform to speak to thousands of people at once, it’s often forgotten that social media is a one-to-one interaction, not a one-to-many interaction. I recommend moving on from the ‘shop window’ perspective and instead, imagine you’re speaking directly to a customer that’s walked in your door. Your focus should be on building a human connection with users and treating them with the same respect and patience as you would in real life.

Finally, it’s best not to get too hung up on the frequency of your posts and instead focus on the quality and consistency of your content.

What are some social media best practices?

Organisation is key. When we build a social strategy, we always look several months ahead. This means having a well-planned out social media calendar, but don’t forget to allow some flexibility for reactive or trending content.

It’s also important to consider the platforms you’re using and why. Think about the pros and cons of each, as not every platform out there will be perfect for your brand, and you don’t necessarily have to show up on all of them. While Tik Tok and LinkedIn provide strong platforms for brands, they serve very different purposes.

How do you make sure that you and the team keep on top of trends?

We have a robust social listening process in place. We’re also all frequent users of social media so can make sure we’re keeping on top of the type of content that’s out there and the type of content that’s working well.

Something I encourage anybody to do, especially if they have a role in content creation or strategy, is to scroll social media with a purpose. Think about every post that you see and ask yourself why these posts have been successful. Most of the posts we’re fed nowadays is viral content from accounts we don’t even follow, so if you want the same success for your business think forensically about what these posts are doing right. How did they grab your attention in the first few seconds? Why did you stick around in the middle? Did they end with an emotional pay-off? All things to consider when consuming other people’s content.

There’s a trend happening now that we’re calling the death of the follower. Followers are nowhere near as important as they were five years ago because most often, content appears on our feed not because we follow an account, but because the algorithm thinks we’ll be interested in it. By working to understand the algorithm, you can begin looking at content from a completely different perspective.

What is your advice to brands or companies that want to jump on a trend?  

Some brands have successfully jumped onto trends and done so in an ironic way, like museums and art galleries who hopped onto Gen Z trends and adapted in a really clever and self-aware way. However, the general rule is that if you’re seeing a trend on a viral post, it’s usually already too late. Customers are savvy and can tell when you’re making inauthentic content just to try to be trendy.

Instead, why not try to create the next trend? Think about the features that make certain pieces of content successful, turn that into formula and build on it with a twist for your own business or your own brand.

Where do you get your inspiration from?

From following brands that are doing social really well. Duolingo are fantastic at what they do, for example. In many ways, they create content that is nothing to do with learning a language. They’ve built a social brand around the Duolingo bird and comedy has become their entire formula.

Brands like Ryanair, Aldi and Lidl are also brilliant at taking the comedic route. They play on their perceived flaws and turn them into positives, doubling down instead of pretending to be something they aren’t. Authenticity is key and will always be appreciated by users.

How do you get somebody to like and trust your brand?

You need to show up and you need to show up consistently. The more human you can make your brand feel, the more successful it will be. At the end of the day, it’s called social media for a reason. We log on to engage with other human beings, so stay far away from the corporate and salesy content, because – frankly – nobody cares.

Get involved in conversations, engage with customers on their own posts, connect with other similar business accounts and respond efficiently to those asking questions.

What top three things would you recommend to a new client coming to you for advice on how to manage their socials?

  1. Carry out a social audit and competitor analysis so you can analyse what is working well (and not so well) for you and competitors.
  2. Don’t be afraid to try things and fail. There is no one-size-fits-all formula for social media and some types of content will work for one brand and not another.
  3. Make sure that any content posted aligns with, and incorporates, your brand’s values. Customers will resonate with authenticity and consistency much more.
  4. One final one, because three is hard! Don’t let social media exist in a silo. It may be the very first aspect of your business that people will ever see, but it has to align with all other aspects of your business – and that includes the experience people have when they use your product or visit your venue. For example, if your social tone-of-voice presents one way, but your day-to-day staff act oppositely, something has to change, because somewhere down the line you’re breaking customer expectations.

Is AI a help or hindrance when it comes to social media?

AI is very much here to stay. It’s 100% going to change the world in the next few years and in ways that are hard for us to even predict.

For the time being, I’d say AI is best used to enhance the knowledge and expertise that you have already. It can be a fantastic brainstorming partner to flesh out ideas, for example.

No matter how good AI gets, people are always going to want to deal with human beings and, and until it comes to the stage where we can’t tell the difference between AI content and human content, that will always be the case.

Having unique thoughts; how we construct creative ideas and execute them is what makes us special and that’s also what makes your business or your brand special. We don’t ever want to lose that.

What are some big social trends we should look out for?

I think we’re going to see a lot more in-house ‘influencer’ content created by businesses, whereby individuals and employees build their personal brands to highlight their expertise. The traditional influencer model is getting tired and overused, so I can see 2025 being a year to encourage core staff members and employees to share their thoughts and advice across business social platforms. It’s all about showing that your business has thought leaders in your field and being proud that these are the people who make your brand different from all the others. I also think having fewer faceless businesses can only be a good thing.

Have you seen anything recently in social media that’s caught your eye?

This year’s Coca-Cola Christmas Ad – made entirely by AI – was brilliant. There’s been a lot of discussion and to be honest, a lot of outrage about it. I think Coca-Cola was willing to sacrifice on quality this year to instead create chatter and debate. We see a very similar Coca-Cola ad launched every year and, frankly, doing the same again would have been a non-story. This way, they’ve cut above the Christmas noise and created a huge PR story out of it. And don’t get me started on how Jaguar achieved something very similar…

Contact Chris and our Digital Team for advice on your digital strategy or to chat about an upcoming project: [email protected]

Did you know that we have a design studio? 

Did you know that we have a design studio? 

The benefit of a bigger team means more skills, more talent and more ideas! As part of Muckle Media’s acquisition of Spey, Designer and Art Director, Patrick Jordan, has joined Muckle’s Head of Studio, Jill McPherson to bolster our studio capabilities.

Here we speak to Jill and Patrick to hear more about their creative backgrounds, what most inspires them and how they bring creatives to life for our clients.

Q: Tell us about your design experience 

Jill: I have over 15 years’ experience as a graphic designer, working in creative roles both in-house as part of marketing teams and in integrated full-service design agencies.

My diverse experience across a variety of sectors, including food and drink, sport and leisure, education, not-for-profit and public sector, helps me to easily adapt my style for different brand identities, target audiences and digital and print platforms.

Patrick: After college I built up my credentials as a freelancer working across the public, private and third sectors before joining Spey to lead on the development of creative for top-tier brands. I still design, but I now get much more involved with campaign development and art direction.


Q: What’s a typical day like for you?

Jill: Being a designer at a Muckle is all about variety and creativity. One day, I might be sketching out ideas for a new brand identity or developing visual guidelines, and the next, I’m deep into creating layouts for an impact report or designing advertisements. I work closely with the wider team, and even the clients themselves – to bring our bright ideas to life.

There’s always a mix of brainstorming, designing, and refining, with deadlines keeping me on my toes. It’s a fast-paced, ever-changing role, with a mix of creativity and problem-solving, no two days are ever the same and I absolutely love that!

Patrick: Some days I can be out on a shoot, some days picking through budget trackers and tenders and others so deeply immersed in InDesign that the outside world may as well have disappeared. I’m not sure this job comes with typical.

Q: What design elements can you support clients with?

Jill:. We can bring your ideas to life whether your design project is large or small. From logo design, brand guidelines and visual identity, marketing collateral or visuals to support your digital presence, we can support brand development to ensure a strong, recognisable, and effective brand presence. We regularly design using existing brand guidelines, but can create new ones and design for a variety of platforms, including print (annual reports, signage, promotional materials) and digital assets (adverts, social assets, web assets).

Patrick: I’ve worked on new and refreshed identities, documents large and small, social content, packaging and merch as well as digital and print OOH. I’m also a dab hand at planning and directing shoots, fixing things in Photoshop and can stitch together a video with simple motion graphics.

Q: Where do you get your inspiration from?

Jill: Some of my biggest sources of inspiration come away from art, music, the everyday, my friends, fellow creatives and taking photographs of things I like. I’m always on the lookout for new and diverse sources of inspiration, so I can keep my creativity flowing to develop fresh and innovative ideas. I think it’s important to keep an open mind and to look for inspiration in unexpected places.

Patrick: Inspiration hits me when it hits me, so I just try to keep my eyes and mind open, maintain a curious mindset and try [a lot] of different ideas.

Any big trends we should be watching out for?

Jill: As environmental concerns grow, sustainability in design will become more even prominent. Designers will focus on eco-friendly materials, energy-efficient processes, and designs that promote sustainability and social responsibility. As certified B-Corp we fully support this and commit to improving our environmental performance across all our business processes and try to encourage our business partners and those in the wider community to help support this effort.

Patrick: Styles now come and go so quickly it has never been more important to stick to the basics whatever is trending: understand the problem you’re trying to solve then communicate your solution clearly and consistently. This is how we separate our clients’ signal from the noise.

 

Muckle Media sponsors Purpose Led Business category at Women’s Enterprise Scotland Awards 

Muckle Media sponsors Purpose Led Business category at Women’s Enterprise Scotland Awards 

The Women’s Enterprise Scotland Awards, which recognise established and emerging women business leaders from across Scotland, are awards that are close to our hearts here at Muckle Media after the agency took home the ‘Growth Business of the Year’ accolade at last year’s awards.

Last night, we had the honour of attending the 2024 awards at the voco Grand Central Hotel in  Glasgow, where we acted as the sponsor for the Purpose Led Business Award. As Scotland’s first PR agency to become a B-Corp, it’s an award category that we’re passionate about.

With a shortlist of outstanding companies that demonstrate a clear purpose and huge impact in their respective sectors, each nominee was truly deserving of the award. We extend our congratulations to all included in the line-up – egg, Fairlie Curved, Flexibility Works, MoneyMatiX Ltd, Stitch the Gap CIC, Studio Lutalica – and are thrilled for the award winner, MoneyMatix, which took home the coveted award!

MoneyMatix offers a unique blend of practical financial tools, immersive educational programs, and engaging multimedia resources to transform your relationship with money.

Last night’s awards were a true testament to the truly talented women-led businesses trailblazing Scotland and beyond. Adding to the glitzy evening which saw ten fantastic businesses receive awards was a keynote speech delivered by President of TechUK Sheila Flavell.

Our MD and Founder of Muckle Media accepted last year’s award and presented this year’s Purpose Led Business Award, Nathalie Agnew, said: “As Scotland’s first PR agency to become a B-Corp we were thrilled to sponsor the Purpose Led Business of the Year Award and the winner was truly deserving, demonstrating a clear purpose and huge impact in their sector. The Women’s Enterprise Scotland Awards is a fantastic opportunity to celebrate the success of female entrepreneurs across Scotland and highlight the continuing gaps in support for the different needs of female business owners. WES does a great job in campaigning for more support, which in turn leads to better economic outcomes.”

Muckle Media recognised as one of the UK’s Best Workplaces in Advertising, Media & Marketing™

Muckle Media recognised as one of the UK’s Best Workplaces in Advertising, Media & Marketing™

Muckle Media has been recognised as one of the UK’s Best Workplaces in Advertising, Media & Marketing by Great Place To Work® UK in the 2024 small and medium category.

To determine the Best Workplaces™ list, Great Place To Work® UK administered their research-backed Trust Index© employee survey and analysed the responses of UK-based Advertising, Media & Marketing employees.

The surveys, which were anonymous, asked employees to comment on how their company supports their work-life balance, sense of fulfilment, job satisfaction, psychological safety and financial security. Evaluations also included an assessment of how well the organisation was able to deliver consistency of their employee experience across all departments and seniority levels.

The award comes as Muckle Media has also become a regional winner in the People and Work category in the British Chamber of Commerce Business of the Year awards. The category recognises business that have shown a commitment to recruiting, training and retaining a skilled and diverse workforce, which has led to an improvement in business performance. Demonstrating how diversity and inclusion is prioritised and plays a pivotal role in its culture is also a contributing factor.

Muckle Media is a dynamic communications agency that realises bright ideas, both for clients and for the future of the PR and communications industry. Offering public relations, digital marketing, crisis communications, events management, design and media training, to name a few, it recently acquired 100% of fellow B-Corp, Spey’s shares, making it a fully owned subsidiary. The deal, which grows the collective team at the two agencies to over 35 people, is a further step in Muckle Media’s ambitious growth plans, following the successful acquisition and integration of food, drink and hospitality communications brand, Taste Communications, in 2022, and award-winning PR agency Platform PR in 2015. 

Nathalie Agnew, MD and Founder of Muckle Media, said: “We’re really proud to have been recognised as one of the UK’s Best Workplaces in Advertising, Media & Marketing in the 2024 shortlist, especially as the acknowledgement is a direct result of the feedback given by our very own team.

“Leaving the world in a better place each day at a time is something we pride ourselves in, not just in achieving the very best for our clients but in championing the happiness of our team to ensure we create a positive, supportive and encouraging work environment. It’s a delight to see the culture and ethos we consistently strive for recognised.”

Benedict Gautrey, Managing Director of Great Place To Work® UK said: “Advertising, media and marketing cover a dynamic sector heavily influenced by rapidly changing consumer behaviours and emerging tech. Leaders at the UK’s Best Workplaces acknowledge that there will always be parts of one’s job which will cause stress, and which cannot be changed – such as the fast-paced landscape of certain industries. As such, these organisations champion a multi-faceted wellbeing strategy which is integrated within their company culture and everyday ways of working. From mental health and psychological safety to job design and fulfilment at work – these organisations have implemented effective, holistic strategies able to target all dimensions of employees’ wellbeing, leading to a healthier, more engaged workforce. Congratulations Muckle Media for creating a truly ‘great’ workplace.”

UNLOCKing new potential – My internship at Muckle Media

UNLOCKing new potential – My internship at Muckle Media

This summer I joined the team at Muckle Media for a 4-week internship through
the UNLOCKED programme created by the John Doe group.

Coming from a completely different background in healthcare and after almost a
year on maternity leave, I think nervous was an understatement but from the
minute I joined, the team at Muckle made me feel right at home.

I have learned so much from everyone about the work a PR agency does, it’s
been fascinating to see all the different strands of marketing work together to
bring a campaign to life and truly no two days have been the same.

I’ve had the opportunity to join brainstorming meetings for clients, brush up on
creating media lists, press releases and sell-ins. I’ve learned how to monitor the
results of those for clients and create coverage reports.

The Muckle team have kindly spent the time to teach me the various aspects of
working in a PR team from social media to design and building media relations.
It’s been an incredibly rewarding experience working here and the team are very
eager to help, and have, very patiently, answered my many questions. I will
leave not only with the knowledge I’ve gained from my time here but also more
confident in my ability to continue on to a career in PR.

I’m very grateful to both the Unlocked programme and everyone in the Muckle
Media offices for the experience and time spent here. It has definitely set me up
well for the future.

Interested in joining us on our ever-growing journey? Head to our careers page to
find out more about what we have to offer.