Launching a restaurant in a new market: A local PR & communications guide
For any restaurateur, breaking into a new market is thrilling – whether it’s your very first venue or the latest addition to your restaurant empire, there’s a world of possibility with a whole new audience of potential customers at your doorstep, hungry for their next best meal.
But it takes more than flipping the sign to open to bring those eager diners through the door. And if those first few weeks don’t start strong, recovery can be near impossible.
On our Taste team, working with chefs and restaurants to make a memorable debut in a new region is (quite literally) our bread & butter, and across Scotland.
A strong, localised communication strategy ensures that your brand resonates with the local community. Even for brands with a massive global PR engine, partnering with a local agency can make all the difference, offering expertise, established media relationships, and a deep understanding of regional dining trends.
BOOTS ON THE GROUND
Chances are, you’ve done your research before making the move to enter a new market. You know who your main competitors will be and have scoped the best part of town to set up shop to reach your target audience.
What you may not know is which local influencer who has the most sway over the foodies in town – or what must have menu item will make or break a booking.
Work with your agency to craft a narrative that will resonate with locals, incorporating culturally relevant elements while highlighting your restaurant’s unique identity.
Putting the aye in Popeyes
When we were asked to support the famous fried chicken brand as it ventured north of the border, we knew the nuances of the Scottish market would mean making some changes. We convinced the brand to change their drinks menu – a never before done act for the brand – to make sure the all-important Irn Bru was available to customers that may otherwise never return. Even the famous Popeyes branding got an adjustment following our advice, toning down the brand’s distinct orange to reflect cultural sensitivities in Glasgow. With an opening tailored towards locals, we saw the longest queues of any opening (18 hours!) and the best opening sales weekend to date throughout the UK.
REACHING THE RIGHT CROWD
The right people talking about your restaurant from day one can make all the difference. A strong launch strategy ensures key voices in the community – from respected food journalists to social tastemakers – are engaged and excited before you even open the doors.
A local connection will have those deep-rooted relationships with top journalists, taste makers and critics, helping you land impactful coverage that speaks to the right audience .They will also identify and collaborate with influencers who genuinely align with your brand, ensuring their recommendations feel organic and authentic. A well-curated guest list for pre-launch events, from exclusive tastings to intimate chef’s table experiences, can build serious buzz before your official opening.
Rio sambas into Edinburgh
When Rio Brazilian steakhouse arrived in Edinburgh, we knew the launch needed to be just as bold and vibrant as the brand itself. We built a guest list that extended beyond traditional press and food influencers, ensuring a diverse mix of industry insiders, cultural influencers, and key local personalities. Who better to promote a continuous-service steak restaurant than perhaps the hungriest people in town – the Scottish national rugby team. To further localize the experience, we collaborated with Edinburgh local distillery Lind & Lime to create exclusive cocktails for launch night. The result? A packed opening night, extensive media coverage, and an instant buzz that carried over well beyond the first few weeks.
CRAFTING A STORY THAT RESONATES
Press coverage isn’t just about getting mentions –shaping a compelling narrative that captures the essence of your restaurant and connects with local diners will take you much further than those initial clicks.
A local agency can help you craft a press release that truly speaks to the community, incorporating themes that resonate with regional audiences. Whether it’s highlighting sustainable sourcing, championing favourite local suppliers, or tapping into cultural dining trends, your messaging should be tailored to stand out in a crowded food scene.
Beyond traditional media outreach, your PR team can help build a strategic communications calendar, aligning your story with key local moments – from food festivals and seasonal trends to citywide celebrations and events that bring diners through the doors year-round.
Dulse 2.0
Working with Dean Banks Group, we aimed to revitalise a Leith venue that has held multiple identities in recent years. With local Leithers on the team, we knew the focus had to be on community – ensuring all comms positioned this new restaurant as a space for people to gather without pretention. Emphasizing the unique use of hyper-local Scottish ingredients and gaining the loyalty of neighbourhood influencers and publications helped us craft the story of a venue that’s a perfect fit for its community
KEEPING THE WHEELS TURNING
Opening night might be over, but the real work begins in the weeks and months that follow. Keeping your restaurant top of mind requires consistent engagement with media, influencers, and of course your new customer base.
A strong local PR strategy ensures that the relationships built during launch continue to work in your favour. Regular check-ins with journalists and influencers, well-timed follow-ups, and creative collaborations – from special menu previews to seasonal events – help keep your restaurant in the conversation.
With guidance from Taste, you can confidently launch your restaurant in a new market, making a memorable impact and fostering a loyal customer base from day one. Hungry for more? Drop us a line and we can discuss how this strategy can work for you.