Thinking of playing Traitors at the office party?  We did, and this is what happened

Thinking of playing Traitors at the office party?  We did, and this is what happened

Thinking of playing Traitors at the office party? We did, and this is what happened

Earlier this year, at our annual company gathering, the team decided it would be fun to play Traitors.  The Director with the darkest hair was picked to be Claudia and envelopes were handed out at the start to all staff, telling them whether they were ‘faithful’ or ‘traitors’. 

The idea of playing Traitors, I am told, is an HR nightmare.  From a company perspective, you want activities which bring people together not set them against each other.  But we didn’t consider this point before downloading instructions from Chat GPT and forging ahead. I was sitting opposite a close colleague when the envelopes arrived, and we immediately spotted strange behaviour amongst the remaining team. The game was an easy conversation starter for colleagues who didn’t know each other so well as we gossiped about our top suspects.

The meet-up was over several days and had a packed itinerary.  The Traitors set up a secret WhatsApp group and plotted who to kill each day, in between paddle boarding or zip lining.  Instead of awkward moments during and after dinner, each evening was filled with lively team discussions as we decided which colleague to ‘banish’.  We couldn’t wait to get to breakfast to find out who’d been murdered.

And guess who was the traitor who made it to the end? My close colleague who was sitting opposite me when the envelopes arrived.  She was a perfect Cat Burns and, like a complete idiot, I defended her innocence to the end, to everyone’s delight when she revealed her true traitor status.  I now have new-found respect for her ability to keep calm under pressure, and she’d have a great side hustle as a poker player.

So, if you’re thinking of playing Traitors at your office party, go for it! The game provided a unifying theme through our meet-up, much hilarity, and everyone got to know each other really well.  Be prepared to see  a different side to people you thought you knew, and watch out for the quiet ones.

Reeves & Starmer: Is letter writing in PR an underrated skill?

Reeves & Starmer: Is letter writing in PR an underrated skill?

Reeves & Starmer: Is letter writing in PR an underrated skill?

Watching the fallout from Rachel Reeves’ rental licence misdemeanour got me thinking about the way government communications is handling what is quickly escalating into a crisis, and the role and importance of
the humble letter.
 
The current coverage has no statements or press releases, instead the comms team have simply published a letter from the Chancellor, and the response from the Prime Minister. Whilst this story is likely to rumble on well into the weekend, with some Tories even calling for the Chancellor’s resignation, the simplicity of the communications is so far impressive. Attempting to shut down the narrative with two simple letters, both with very clear messaging (Reeves: I’m sorry, and Starmer: I’m disappointed but have taken advice and would like to draw a line under it). Media then report on the letters and their direct messaging, rather than quoting the various parties – it is simple, and whilst it probably won’t work as the story progresses for now they have both said their piece and tried to move forward.
 
The focus of letters for communications got me thinking of other forms of letter, and if we give the letter the appreciation and focus it deserves? From announcing the arrival of royal babies (a very grand letter on a ceremonial easel outside Buckingham Palace) to publishing of letters as evidence (such as in the ongoing Epstein investigation) letters do still form a significant proportion of professional communications and media collateral.

Here are some further examples of the good and the bad in letter writing for communications:

Statutory letters
From planning permission applications to community consultations,
writing to local residents likely to be impacted by a project is still heavily utilised to get messages to local communities. It’s often mandated and statutory depending on local planning regulations. These letters allow developers to outline their plans and proactively address likely concerns with tightly messaged letters and supporting documents, landing directlyon people’s doormats.

Open letters
A PR 101 favourite for campaigning, the media love an open letter, particularly if it’s signed by high profile individuals. Coming together
collectively to campaign on an important topic, an open letter can be used to challenge government or raise awareness of an important issue. It’s often backed up by wider communications and experiential activity, 
from protests and marches to wider campaigns.

Internal communications
My all-time favourite letter (okay, perhaps it was an email but it feels like a letter!) was from Alan Partridge, announcing his new show to over
20,000 colleagues at the BBC, written in character. Not only was this
brilliant internal communications, engaging the team on an exciting
addition to the programming, but the message was then used as a PR
asset, shared to media and formed a key part of the campaign to launch
his new show.

Letters are simple, effective and almost always free – so in this age of
multichannel messaging and complex expensive assets, should we be
putting more focus on the art of the humble letter? Or will digital see
government ministers publishing voice notes and memes in future to
share their key messages?
Manufacturer of ladder used in Louvre heist ‘leans’ in, to expertly piggyback on news agenda

Manufacturer of ladder used in Louvre heist ‘leans’ in, to expertly piggyback on news agenda

Manufacturer of ladder used in Louvre heist ‘lean’ in, to expertly piggyback on news agenda

On the day of the Louvre heist, the phone of ​​Böcker CEO went mad. The ladder used by the jewellery thieves was made by his company.  Employees were texting him, ‘Have you seen this?’, ‘What do you think?’.  The go-to response for many organisations is a statement distancing themself from illegal activity but, whilst this may reassure the board, it’s predictable and would have probably gone unreported, defeating the object of the time spent on it.  Instead, Alexander Bocker and his wife, the head of marketing, did something unpredictable.  After brainstorming, they decided to ‘lean’ into the situation.  They bought copyright to one of the images from the scene of the crime and turned it into an ad:

“When you need to move fast,” it reads, “The Bocker Agilo carries your heavy treasures up to 400kg at 42m/min – quiet as a whisper thanks to its 230v electric motor.”

Many CEOs might have balked at the idea of taking such a risk.  Yet this strategy was actually lower risk than it appears.  This brand did not participate in the planning of the robbery, its only involvement was to make a very useful ladder.  There is a time and a place for a swift apology but in this case there was nothing to apologise for. 

When you find yourself accidentally caught up in a crisis, the eyes of staff, shareholders, board members, customers and the media are on you.  The pressure to do the right thing, and quickly, is immense.  But it’s important to think outside your bubble and consider the wider context.

The general public is not necessarily blaming you for being involved but they will judge you by your response. Are you issuing a bland response using management jargon? Or are you showing that you’re in touch with customers by speaking to them in their tone of voice?  Humour needs to be well-judged but is a  useful tool, alongside a healthy dose of common-sense.  Ask yourself not what you would say when speaking to the chair of the board, but how you would phrase it when explaining the situation to the average person in the street. Consumer surveys repeatedly tell us that the general public respects brands that have an opinion, even if they don’t agree with that opinion. What they dislike is brands that sit on the fence.

The ​​Böcker advert has gone viral. A niche German ladder manufacturer is becoming a global name.  Mr ​​Böcker and his wife have given an expert lesson in crisis management and, as well as enjoying their well-judged campaign, we would do well to learn a lesson from it.



Muckle Media recognised as one of the UK’s Best Workplaces in Advertising, Media & Marketing™

Muckle Media recognised as one of the UK’s Best Workplaces in Advertising, Media & Marketing™

Muckle Media recognised as one of the UK’s Best Workplaces in Advertising, Media & Marketing™

Muckle Media, the creative communications agency, is celebrating success after being recognised in the 2025 UK’s Best Workplaces in Advertising, Media & Marketing™ list by Great Place To Work® UK, in the small to medium category. 

Employees at Muckle Media cited the company’s flexible working and family friendly policies, and four day working week as part of what makes the company a great place to work.  

Muckle Media, a certified BCorp, launched its four-day, full pay, work week in 2023. The reduced work week has significantly improved work-life balance, with 37.5% of employees now rating it a perfect 10/10.  

Nathalie Agnew, Founder and Managing Director of Muckle Media said: “We believe that a happy team leads to happy clients, so we have worked hard to foster a positive, collaborative culture. It’s an exciting year for us as we unveil a new proposition, to “Solve Now and Shape What’s Next” and key to this is continued development for our team to deliver results for the now, while also helping clients to position for the future. This ranking is a team award, we still have work to do, but we’re proud of this recognition and the culture we’ve created.” 

Benedict Gautrey, Managing Director of Great Place To Work® UK said:  “Advertising, media, and marketing are fast-paced industries shaped by constant change. The UK’s Best Workplaces™ in this sector know how to balance these demands with a supportive environment that enables people to thrive. From thoughtful job design to open communication and strong team cultures, the data shows us that these organisations help their people navigate pressures and perform at their best. Congratulations Muckle Media on being recognised as one of the UK’s Best Workplaces™ in Advertising, Media, and Marketing™.”   

Muckle Media, which incorporates Spey media and Taste communications holds offices in three of Scotland’s major cities: Edinburgh, Glasgow, Aberdeen.

Jodie Baynes joins Muckle Media as Head of Marketing

Jodie Baynes joins Muckle Media as Head of Marketing

Jodie Baynes joins Muckle Media as Head of Marketing

Creative communications agency Muckle Media has appointed Jodie Baynes as its first head of agency marketing, as it seeks to continue to grow the work it delivers for major brands in the UK and overseas.

With more than 20 years’ experience working in marketing and business development roles, Jodie will play a key role in driving forward the agency’s marketing strategy, strengthening brand visibility, and supporting its mission to help clients solve now and shape what’s next.

Joining in Muckle Media’s newly created role of Head of Marketing, Jodie previously held senior marketing roles at Whitespace and Dentsu. Her extensive experience driving culture, engagement and growth aligns with Muckle’s value-led approach.

Jacquelyn Whyte, creative director, said: “At Muckle Media we’re ambitious and driven by the belief that bright ideas create lasting impact. Jodie brings a fresh perspective and proven expertise that will be instrumental in building on our reputation for creative excellence and strategic impact, as we continue to elevate and strengthen our brand, while delivering great results for our clients.”

Jodie Baynes added: “Muckle Media’s culture, and mission to solve now and shape what’s next resonates strongly with me, and I look forward to driving marketing that both amplifies our story and supports our clients’ ambitions for the future.

“Part of what I love about elevating an agencies marketing effort is shining a spotlight on the work and people behind the brand, that are doing incredible work with a great range of clients.

“My vision is to contribute to Muckle’s future sustainable growth by raising the profile of our values driven approach for our clients, our people and our partners and our planet.”

This appointment is the latest milestone for Muckle Media, which acquired 100% of Spey’s shares last year, making it a fully owned subsidiary and appointed Mike Alexander as account director for new business earlier this year. Muckle Media is shortlisted for the PR Week Best Agency Outside London Award for the second year running this year, with the results revealed in London in October.

One year in PR

One year in PR

One year in PR

When I got picked for an internship at Muckle Media through Queen Margaret University’s version of speed dating (but make it interviews), I was honestly a bit shocked, but also excited to dive in.

Fast forward a year and I’m still here! What started as a month internship turned into a full-time trainee role. I never expected to land a “big girl” job right out of uni, especially coming from the Scottish Borders, but the team saw potential in me, and I decided to take the leap.

Looking back, I’ve realised I never really gave myself the time to appreciate how far I’ve come. I switched my degree a month before it started (goodbye Psychology, hello PR and Marketing), juggled hospitality shifts and uni deadlines, and worried about what my future would look like. Now here I am, working in PR and writing this from my kitchen table at home in the Borders –  due to our flexible working model – wild.

What I’ve learned at Muckle:

PR is a team sport
From brainstorms to client calls, media sell-ins to campaign launches – nothing happens in isolation. I’ve learned how valuable it is to bounce ideas off your team, lean on each other during tight turnaround and celebrate the wins, whether big or small, together.

Confidence grows quietly
It’s not just about presenting in meetings or owning a media list. It’s also about speaking up more, trusting your instincts and realising your voice matters!

Nobody has it all figured out
I used to think I had to get everything right the first time. Spoiler: I didn’t. At Muckle, I’ve seen firsthand that learning on the job, asking questions and being curious is way more valuable than pretending you’ve got all the answers.

Growth isn’t always obvious
Some wins come in headlines while others come in small quiet moments like leading a task you used to shy away from or finally cracking a media pitch. It all counts.


One of the biggest things that’s made this year so special is the culture at Muckle. Everyone is genuinely supportive, no matter what they’re working on, or where they’re based. Whether it’s in Edinburgh, Glasgow, Forres or beyond, the team feels connected and you never feel like you’re on your own.

Even with working at home, there’s still that day-to-day energy that makes you feel like you’re part of something. Whether it’s quick check-ins, someone offering to help you on a pitch, or team days that bring everyone together in person, the support never drops. And it’s not just all work chat either – there’s always space for the fun stuff too (like deep dives into everyone’s celebrity crush, book recs, or hot takes on what’s trending that week).

Before joining Muckle, I thought I had a solid idea of what PR was (I mean, my degree literally had it in the title). But the day-to-day has been way more varied, fast paced and exciting than I imagined. One minute you’re writing a press release, the next you’re pulling together a shoot brief, or chatting to a journalist.

It’s been a year of learning, growing and laughing – a lot. I’ve learned that imposter syndrome doesn’t go away, but a good team makes it easier to silence. I’ve learned how to ask better questions, how to pitch smarter stories, and how to back myself a bit more.

There’s still plenty to learn but I’m exactly where I’m meant to be.

Running the Royal Highland Show press office is an udderly brilliant job 

Running the Royal Highland Show press office is an udderly brilliant job 

Running the Royal Highland Show press office is an udderly brilliant job

It’s not often that you get to go to work with over 6,000 cattle, sheep, horses and goats, not forgetting donkeys, alpacas, honeybees and sheep dogs! But that’s exactly what the Muckle team did this weekend when we took-up office with a view of hundreds of different breeds of cows at Scotland’s largest outdoor event, the Royal Highland Show!  

2025 is the second year we have managed the press office at this spectacular agricultural event which sees the crème de la crème of Scotland’s agri and rural communities gather to showcase their award-winning cattle and compete for prestigious trophies, cups, plates and prize money.  

While competitions have always been at the heart of the Show, which has run for 203 years, this historic event is about so much more than this. It’s where thousands of farmers and their families and friends gather annually for almost a week in June to socialise, catch-up, form new friendships and connections, discuss and take forward business opportunities and celebrate what is one of the sectors most long-standing traditions of coming together in person – something that most farmers or those working in the rural sector don’t get much chance to do when they’re working day and night looking after their animals and business at hand. 

And it’s not just for farmers. This year’s Show saw over 22,000 children attend with their families and with children 15 and under able to attend for free, it’s a popular choice for a family day out, where activities like axe throwing, forestry and mountain bike displays, live music and mini (Land) rovers can be experienced.  

It’s safe to say that the Show is one of the most heartwarming and wonderful sights to see. Set across 197 hectares – the equivalent of around 180 football pitches – it really is a location like no other where you can watch in awe as Scotland’s best livestock and horse riders compete, the country’s leading agricultural businesses showcase wonderfully big machinery and innovations and where the very best in Scotland’s food and drink providers share samples and new products all in one place. It’s where tradition meets modern ways of thinking and working, where you can see a hydrogen-powered engine displayed alongside a fourth generational farmer preparing an animal just as his great-great grandfather did.  

 So, after the team treading a combined 205,749 steps across four-days at the Show’s site at the Royal Highland Centre at Ingliston, here are some of our much-loved moments at the Show!  

  1. Stalls, stalls, stalls

Yes, there are hundreds upon hundreds of stalls which help to house cattle during the Show but the stalls we’re talking about relate to the retail kind and 750 of them to be exact. 

Within Scotland’s Larder, businesses and start-ups stemming across Scotland’s food and drink sector set up shop for four-days to sample their wares and, importantly showcase tried and trusted, as well as new and emerging products to over 200,000 customers.  

It’s a platform like no other where suppliers, buyers and retailers join the trail to find the tastiest and trendiest delights. 

We absolutely LOVED hearing from the people and the stories behind social enterprise, Sea Buckthorn (https://www.seabuckthornscotland.co.uk/), Scottish moonshine company, Angus Alchemy (https://angusalchemy.com/), newcomer non-alcoholic spirit Naesip (https://naesipdrinks.com/), organic craft chocolate makers Chocolate Tree (https://www.choctree.co.uk/) and delicious berry brand, Angus Soft Fruits (https://www.angussoftfruits.co.uk/).  

2. VIP visits 

The Show is a hive of activity for grassroot discussions amongst farmers and local communities but also politicians and even Royalty. Across the four-days, the Show team was privileged to welcome the First Minister, the Cabinet Secretary for Rural Affairs and HRH the Princess Royal. Yes, discussions touched on the key issues affecting the agricultural community but also saw John Swinney MSP making pizzas with young people in the RHET (the Royal Highland Educational Trust) Discovery Centre, which educates young people on activities and learning opportunities that align with the Curriculum for Excellence. Mairi Gougeon MSP met with many inspiring ladies at a Women in Agriculture Scotland breakfast to discuss the importance of women in Scottish agriculture and HRH Princess Royal watching the illustrious showjumping displays. 

3. A press office with a view  

In advance of the Show taking place, we helped to manage the accreditation for over 200 media from across the world! From navigating satellite trucks, to facilitating interview requests, sharing competitor information and imagery, the press office finally made it out of the chats and into reality when we set up our base above the Cattle Hall. Although noisy to start with the noise soon drowned out as the hustle and bustle of journalists began at 7am on Thursday morning!   

There’s nothing quite like the buzz of the media centre during a live event, and we absolutely loved seeing new and known faces and having wonderful chats about the industry, life and, as us Scots always do, the weather! We love nothing better than hosting everyone over the event, sharing amazing daily shots, assisting with filming requests and reading articles that perfectly capture the essence of the Show – pure magic! Our top reference to the Show has to be that the Royal Highland Show is like Glastonbury for the farming community (thanks Keith Findlay)!  

 4. Majestic animals 

Over 6,000 livestock were welcomed, including 700 cattle, 2,000 sheep, 400 heavy horses, 1,700 light horse entries, from 2,500 competitors! To be able to witness some of the spectacular events, from the Heavy Horse Turnouts (horses and carts), to the Grand Parade (the champion livestock), and the Young Handler competitions is always a great honour and this year didn’t disappoint. The Young Farmer tug of war is just as fun and there were some great fights on the field fought and won! In amongst all of the competitions are a series of wonderful awards that are given out each year. The Sir William Young Award is one of the top honours at the Show and recognises a lifelong dedication to the wider agricultural industry. This year, the award was presented to Jimmy Wilson, a renowned sheep breeder from Aberdeenshire. With his family by his side, it was an emotional moment that really reminds everyone the historic importance and legacy of an event like the Royal Highland Show, holds.  

5. Trophies for days 

With over 300 trophies handed out across the four-day event, it’s no mean feat preparing these for their new owners. Each trophy takes around an hour to polish, meaning it takes a full 40 days to get the trophies ready for the Show. This year, Jordan Zaccardelli of Links Engraving, has taken on the mantle of what you could say, is one of the most important jobs within competitions. Following the Show, all trophies will get engraved for the newest champions across all the Show’s categories.  

The Royal Highland Show 2026 dates have already been confirmed – 18th-21st June. If you’ve never been or can’t wait to go again, then make the most of early bird tickets now! We’re passionate about the Show and supporting our client, RHASS, organisers of the event. If you would like to link up with RHASS or be part of a future Show, please reach out to us.   

Spey and Muckle Media shine at The Marketing Society Scotland Star Awards 2025

Spey and Muckle Media shine at The Marketing Society Scotland Star Awards 2025

Spey and Muckle Media shine at The Marketing Society Scotland Star Awards 2025

Muckle Media and Spey are once again celebrating after winning a trio of awards at The Marketing Society Scotland Star Awards 2025, including a gold, a silver and a bronze in what was a highly competitive night with some exceptional campaigns.

As the vibrant marketing community in Scotland came together, it was a night of celebrating enlightened thinking, innovation, and creativity.

A Vehicle for Change Taking Galloway Cheddar and FareShare UK on a Scottish Road Trip, Spey’s community-based campaign that saw over 90,000 meals donated across Scotland secured the gold award for brand experience. Also in brand experience, ‘Oh No Blu didn’t: A Perfect Pantomime Partnership’ came silver, with Muckle Media engineering Radisson Blu Hotel Glasgow’s sponsorship of the King’s Theatre pantomime.

The Royal Highland Show must go on, an integrated campaign delivered by Muckle Media and our agency friends at Lane and Lane Media for RHASS secured bronze in the hotly contested Tourism, Leisure, Culture & Sport category.

In total Spey and Muckle Media were shortlisted for seven awards, with our client entries for Essential Edinburgh and the Loch Ness Centre also shortlisted in the chairman’s SME awards list.

Nathalie Agnew, founder and Managing Director of Muckle Media, said: “The Marketing Society Star awards are the pinnacle of the Scottish creative and marketing sector and we are beyond pleased with our performance. Just for us and our clients to be shortlisted nine times across such competitive categories was a big win for us and to bring home a gold, silver and bronze really was the cherry on the top. This years theme ‘steal the limelight’ really came to life on the night and we were delighted to be front and centre on stage with Spey and Galloway.”

My Internship at Muckle Media

My Internship at Muckle Media

My Internship at Muckle Media

When I applied for an internship with Muckle Media, I expected to gain experience in media relations and campaign planning. What I didn’t expect was how quickly I’d feel like part of something meaningful or how much I’d grow both personally and professionally during my time here.

As a master’s student in Strategic Communication and Public Relations at Queen Margaret University, I came equipped with plenty of theory under my belt. But being part of a dynamic, fast-paced agency taught me that no amount of classroom learning can fully prepare you for the thrill of a live campaign or the buzz of securing media coverage for a client.

To say I was nervous on my first day would be an understatement, but the team at Muckle Media made me feel welcome straight away, throwing me into projects with real impact, but never without guidance. I supported everything from researching influencers and writing press releases, drafting media pitches, and contributing to campaign brainstorms. These tasks weren’t just given to me to tick a box, but were real opportunities to contribute meaningfully.

The Muckle Media culture is genuinely supportive. I felt encouraged to ask questions, try new things, and reflect on what I’d learned each day. There’s a real sense that everyone, from interns to directors, is valued and heard. And in a field like communications, that kind of internal alignment makes all the difference.  

This internship showed me that PR is the right career choice for me. It’s the perfect mix of strategy and creativity, and when done right, it makes a real difference. I’ve gained skills I’ll carry into every future role, and I’m grateful to Muckle Media for showing me what smart, values-led public relations really looks like.

My time at Muckle Media didn’t just unlock new potential but helped me realise that I already had it. I just needed the right environment to bring it to life.

 

Muckle Media wins big at the 2025 PRCA DARE Awards Scotland 

Muckle Media wins big at the 2025 PRCA DARE Awards Scotland 

Muckle Media wins big at the 2025 PRCA DARE Awards Scotland 

We’re still riding high after taking home five golds at last week’s PRCA DARE Awards Scotland. From purpose-driven projects to powerful storytelling, it was a night that recognised bold thinking, big ideas and the brilliant people behind them. 

Rising Star of the Year – Olivia Messina 

A standout moment was our very own Olivia Messina being named Rising Star of the Year. Since joining Muckle Media from New York in 2022, Olivia has carved out a name for herself in our food, drink and hospitality division, ‘Taste’.  

In under three years, she’s risen from Senior Account Executive to Account Director, leading creative experiential campaigns and headline-grabbing restaurant launches across Scotland. 

Low Budget Campaign – The Loch Ness Centre: The Quest for Nessie 

Turns out, going smaller was the key to going global.  

To mark the 90th anniversary of Sir Edward Mountain’s iconic surface watch for Nessie, we launched The Quest 2.0, a modern take on monster hunting with a twist. 

While the brief encouraged us to think big, our insight told us to also go small — and using state of the art equipment we captured incredible images of ‘micro-monsters’ in the famous loch. The result – global press coverage, sold-out tours, and smashed sales targets for the newly refurbished attraction. 

Diversity, Inclusion & Purpose – Spey x Galloway Cheddar 

Our Spey team picked up gold for a powerful, community-led campaign with Galloway Cheddar and FareShare UK. 

The Galloway Gathering Project tackled food insecurity and social isolation by hosting ten pop-up food truck events across Scotland, each serving up cheesy goodness with the option for customers to donate a meal to someone in need.  

Add in MasterChef winner Gary Maclean dishing out mac and cheese at FareShare hubs, and a strong media push, and the result was a campaign that not only raised awareness but delivered meaningful impact. 

Team Culture & Community Award 

We’re incredibly proud to have been recognised for our team culture and community, it’s crucial to us that we’ve built an environment where people feel valued, supported and empowered to thrive. Our inclusion on the UK’s Best Workplaces™ 2024 list and ranking at #41 in the small business category is proof that happy teams do great work.

Large Consultancy of the Year 

Being named Large Consultancy of the Year capped off a dream night.

With major new business wins including the Orkney Island Games, Dean Banks Group, Popeyes, The Royal Highland Show, andGraham’s Family Dairy, alongside continued partnerships with iconic brands likeContinuum Attractions, Barrhead Travel, andThe Old Course Hotel, we’ve solidified our place in the UK’s PR landscape. And it all comes back to our team’s talent, creativity and commitment. 

Here’s to pushing boundaries, telling better stories, and always thinking bigger, or sometimes, smaller, when it counts! 

 

The art of conversation: Why good chat is still PR gold

The art of conversation: Why good chat is still PR gold

The art of conversation: Why good chat is still PR gold

I sometimes wonder – has conversation become a lost art?

In a world where emails, WhatsApps, Teams calls and DMs dominate our daily lives, it’s easy to overlook, and perhaps forget, the power of a proper, face-to-face natter. But for me, conversation is everything. It’s one of the reasons I love working in PR – I love people! I love hearing their stories, understanding what makes them tick and finding the golden nuggets that bring their brand to life.

Being a great communicator isn’t just a ‘nice to have’ in PR – it can be the secret ingredient. Whether it’s chatting with clients, catching up with journalists, or collaborating with suppliers, good communication builds stronger relationships, creates better opportunities and ultimately, leads to bigger wins for everyone.

Not everyone is a natural-born communicator, but great communication isn’t about being the loudest in the room – it’s about being personable, memorable and bringing a little warmth into every interaction. It’s about finding your own style – whether that’s dry wit, playful sarcasm, high-energy enthusiasm or a calm and considered approach.

So, what makes a great communicator?

Active listening
Truly listening (not just waiting for your turn to speak!) makes all the difference. Paying attention to people’s stories, their interests, and their challenges. Remember the little things, how their daughter’s new job is going or how their weekend trip was. Make a tracker if you need to, but a thoughtful follow-up can turn a conversation into a real connection.

Confidence & friendliness
A warm, approachable attitude goes a long way. People want to talk to people who make them feel at ease and who they can trust. Having a genuine interest in others – whether it’s their brand, their article, their editor’s opinion – shows that you care. Speaking and writing with confidence boosts credibility and strengthens these relationships. And empathy, showing you care makes you approachable, and who doesn’t love a friendly face in a fast-paced industry!

Curiosity is key
Some of the best PR stories come from asking the right questions. Many clients don’t realise they’re sitting on storytelling gold – it’s just ‘normal’ to them! Being inquisitive, digging deeper and uncovering those hidden gems can turn the ordinary into something extraordinary.

Be proactive
PR is still a people – first industry. While digital communication is great, there is something that can be said for an in-person meeting, coffee catch ups with journalists or the buzz of an event. In the rapidly changing media landscape, one thing that remains constant is people need people.

At the end of the day, PR isn’t just about press releases and strategies – it’s about relationships. So, smile, be yourself and start a conversation. You never know where it might lead!

Launching a restaurant in a new market: A local PR & communications guide

Launching a restaurant in a new market: A local PR & communications guide

Launching a restaurant in a new market: A local PR & communications guide

For any restaurateur, breaking into a new market is thrilling – whether it’s your very first venue or the latest addition to your restaurant empire, there’s a world of possibility with a whole new audience of potential customers at your doorstep, hungry for their next best meal.

But it takes more than flipping the sign to open to bring those eager diners through the door. And if those first few weeks don’t start strong, recovery can be near impossible.

On our Taste team, working with chefs and restaurants to make a memorable debut in a new region is (quite literally) our bread & butter, and across Scotland.

A strong, localised communication strategy ensures that your brand resonates with the local community. Even for brands with a massive global PR engine, partnering with a local agency can make all the difference, offering expertise, established media relationships, and a deep understanding of regional dining trends.

BOOTS ON THE GROUND

Chances are, you’ve done your research before making the move to enter a new market. You know who your main competitors will be and have scoped the best part of town to set up shop to reach your target audience.

What you may not know is which local influencer who has the most sway over the foodies in town – or what must have menu item will make or break a booking.

Work with your agency to craft a narrative that will resonate with locals, incorporating culturally relevant elements while highlighting your restaurant’s unique identity.

Putting the aye in Popeyes

When we were asked to support the famous fried chicken brand as it ventured north of the border, we knew the nuances of the Scottish market would mean making some changes. We convinced the brand to change their drinks menu – a never before done act for the brand – to make sure the all-important Irn Bru was available to customers that may otherwise never return. Even the famous Popeyes branding got an adjustment following our advice, toning down the brand’s distinct orange to reflect cultural sensitivities in Glasgow. With an opening tailored towards locals, we saw the longest queues of any opening (18 hours!) and the best opening sales weekend to date throughout the UK. 

REACHING THE RIGHT CROWD

The right people talking about your restaurant from day one can make all the difference. A strong launch strategy ensures key voices in the community – from respected food journalists to social tastemakers – are engaged and excited before you even open the doors.

A local connection will have those deep-rooted relationships with top journalists, taste makers and critics, helping you land impactful coverage that speaks to the right audience .They will also identify and collaborate with influencers who genuinely align with your brand, ensuring their recommendations feel organic and authentic. A well-curated guest list for pre-launch events, from exclusive tastings to intimate chef’s table experiences, can build serious buzz before your official opening. 

Rio sambas into Edinburgh 

When Rio Brazilian steakhouse arrived in Edinburgh, we knew the launch needed to be just as bold and vibrant as the brand itself. We built a guest list that extended beyond traditional press and food influencers, ensuring a diverse mix of industry insiders, cultural influencers, and key local personalities. Who better to promote a continuous-service steak restaurant than perhaps the hungriest people in town – the Scottish national rugby team. To further localize the experience, we collaborated with Edinburgh local distillery Lind & Lime to create exclusive cocktails for launch night. The result? A packed opening night, extensive media coverage, and an instant buzz that carried over well beyond the first few weeks.

CRAFTING A STORY THAT RESONATES

Press coverage isn’t just about getting mentions –shaping a compelling narrative that captures the essence of your restaurant and connects with local diners will take you much further than those initial clicks.

A local agency can help you craft a press release that truly speaks to the community, incorporating themes that resonate with regional audiences. Whether it’s highlighting sustainable sourcing, championing favourite local suppliers, or tapping into cultural dining trends, your messaging should be tailored to stand out in a crowded food scene.

Beyond traditional media outreach, your PR team can help build a strategic communications calendar, aligning your story with key local moments – from food festivals and seasonal trends to citywide celebrations and events that bring diners through the doors year-round.

Dulse 2.0

Working with Dean Banks Group, we aimed to revitalise a Leith venue that has held multiple identities in recent years. With local Leithers on the team, we knew the focus had to be on community – ensuring all comms positioned this new restaurant as a space for people to gather without pretention. Emphasizing the unique use of hyper-local Scottish ingredients and gaining the loyalty of neighbourhood influencers and publications helped us craft the story of a venue that’s a perfect fit for its community 

KEEPING THE WHEELS TURNING

Opening night might be over, but the real work begins in the weeks and months that follow. Keeping your restaurant top of mind requires consistent engagement with media, influencers, and of course your new customer base.

A strong local PR strategy ensures that the relationships built during launch continue to work in your favour. Regular check-ins with journalists and influencers, well-timed follow-ups, and creative collaborations – from special menu previews to seasonal events – help keep your restaurant in the conversation.

With guidance from Taste, you can confidently launch your restaurant in a new market, making a memorable impact and fostering a loyal customer base from day one. Hungry for more? Drop us a line and we can discuss how this strategy can work for you.